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Novitasari, Nurma (2018) PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH PADA PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR CABANG YOGYAKARTA ADISUCIPTO UNIT GEJAYAN YOGYAKARTA. Skripsi thesis, Universitas Mercu Buana Yogyakarta.

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